Master Lock® Vault Enterprise is an access management software solution designed for businesses that have many users who need access to many locks. This platform, using Master Lock® Bluetooth-enabled locks, provides a convenient way for businesses to control access, oversee assets, and improve accountability across their organization.
Users and locks needing to share access across your organization must all belong to the same organization account. Once your organization has registered its new Master Lock® Vault Enterprise account, your primary administrator may sign in and begin inviting users and adding locks. Locks may only be registered under a single organization, whereas people may accept multiple user invitations from different organizations. If you work with multiple organizations, you’ll have a different sign-in for each, and will need to manage each sign-in independent of the others.
Sign into the Master Lock® Vault Enterprise website or mobile app using three required pieces of info:
The first time you sign in with your temporary password you’ll be asked to change your password and agree to our Privacy Policy and Terms of Use to continue. Please note that the website uses cookies to securely manage the browser session for your personal sign-in, but does not track your personal information or online behavior.
You can request a password recovery email if you’ve forgotten your password by pressing the “Forgot Password?” link under the “Sign In” button on the Web or in the App.
Whenever you’re signed in, you may proactively choose to change your password.
Our Web application can be used by your administrators to manage your locks, users, and groups, but be sure to install our free mobile app on your phone to take advantage of all the wireless Bluetooth® access and audit history capabilities of Master Lock® Vault Enterprise.
Master Lock® Vault Enterprise is designed to work with mobile devices that are built to Bluetooth v4.0 (or higher) specifications and implement the capability to communicate with Bluetooth Smart peripherals.
You can determine your device's OS version in your phone's settings.
Your mobile app will automatically remain signed in whenever you relaunch the app, until your password either expires or is changed. Be sure to take advantage of all security measures available on your phone to prevent unauthorized use of your mobile app. If your phone is lost or stolen, please immediately change your password and inform your administrator.
Master Lock® Vault Enterprise is designed to be used with any Enterprise-enabled Master Lock Bluetooth® hardware currently on the market, as well as exciting new hardware in development. See our Bluetooth® Padlock and Bluetooth® Lock Box product guides for more help using your specific type of lock.
Master Lock® Vault Enterprise-enabled locks have model numbers ending with “ENT.” If you’ve already purchased a non-Enterprise lock (with a model number ending in “D” or “DLH”), you may still register it to your Master Lock® Vault Enterprise account after purchasing a one-time Enterprise-enabled upgrade for it through the website.
The easiest way to register a new Enterprise-enabled lock is by using your mobile app:
Only Enterprise-enabled locks include a QR activation code on their instruction sheets. Locks that are not Enterprise-enabled may only be registered by manually entering their activation code and device ID using your phone’s keypad.
Administrators may choose to add new locks using the website.
Remember, a lock may only be registered to a single Master Lock® Vault account. If your lock was previously registered to your Master Lock® Vault eLocks account, you must first delete it from that account (don’t forget to write down its Activation Code and Device ID), add it to your Master Lock® Vault Enterprise account, and purchase an Enterprise-enabled upgrade before you may begin using it.
Always complete your lock activation by unlocking it with the mobile app. A lock is not fully activated until it has been initialized by the mobile app.
Administrators will see a banner across their website’s “Locks” tab if your organization has any pending locks that were added, but still need a Master Lock® Vault Enterprise-enabled upgrade before they can be used.
Your locks are now Master Lock® Vault Enterprise-enabled and fully compatible with our system. Note that upon deleting any upgraded locks (model numbers ending with “D” or “DLH”) those upgrades will be lost and your lock will be treated as a non-Enterprise lock when it’s reused in the future.
Both the mobile app and Web app will show a list of all the locks you’re authorized to access for your organization.
Select a lock on your list to view its details, using the tabs to navigate between its settings, last known location, and history.
Refresh your Authorized list (by swiping down on the mobile app or pressing the refresh button in the lower-left corner of the website) to ensure you’re viewing the latest information.
Administrators may delete a lock from the website, by selecting the lock from their list and pressing the “ Delete Lock” button.
Before deleting, be sure to save your lock’s Activation Code and Primary Code for future reference. Once it’s deleted you won’t be able to look up its Primary Code in the system, get a Temporary Code, or unlock it via Bluetooth. You will only be able to unlock it using its manual codes, and its Activation Code is required to reactivate the lock in Master Lock® Vault in the future.
Note that upon deleting any upgraded locks, those upgrades will be lost and that lock will only have whichever features it was originally purchased with if you reactive it in the future.
To verify you truly wish to delete this lock, enter its Device ID in the text field and press the “ Delete” button. At this point it will be removed from your system and nobody will be able to get new digital keys or manual entry codes to access it. However, any existing keys or codes will continue working until they expire.
Only administrators may edit lock settings. Select a lock from your lock list to view its details. Its settings tab will display the following information:
Press the pencil icon in the top-right corner of the mobile app, or the “ Edit Lock” button to the right of the website screen to edit that lock’s settings.
Administrators may also use the website to edit lock settings in bulk, changing the same setting across multiple locks at once:
Master Lock Bluetooth locks contain an internal clock that rotates their secret “temporary code” to a new code every 4 hours. This code is a manual entry code (similar to a Primary Code) that may be entered using the lock’s keypad to unlock it. Using Master Lock® Vault Enterprise any authorized user may view the current temporary code for a lock they are authorized to access. Administrators may also view temporary codes for future time windows.
Note, because manual codes are entered using your lock’s keypad, its history will not be able to show who specifically entered that code to unlock that lock. Rather, the history log will show that the lock was unlocked using a temporary code, and you can scroll back in time to see which users had viewed a temporary code for that date and time for that lock.
Master Lock® Vault Enterprise records the GPS coordinates of your lock according to your mobile phone whenever it’s used to unlock it via Bluetooth. This is only visible for a single lock when viewing that lock’s details, only shows the most recent coordinates, and is subject to the accuracy and availability of your phone’s GPS location.
Master Lock® Vault Enterprise records the access history and settings changes for each individual lock. To view a lock’s history, select that lock from your list of authorized locks to view its details, and navigate to its "History" tab. The mobile app will only show the 20 most recent events, while the website will display much more. A lock’s history remains visible in your Global History view even after you delete that lock, and will persist if you reactivate that lock in the future.
A lock box may be integrated with our authorized partner, ShowingTime, a real estate showing management service for MLSs, Brokers and Agents. Your organization’s administrators may link their lock boxes to a ShowingTime account by purchasing a one-time upgrade for each lock box using the Master Lock® Vault website:
Lock boxes integrated with ShowingTime will remain fully under your control, managed through your Master Lock® Vault Enterprise organization account. To disconnect your lock box from a ShowingTime account, view that lock’s details on the Master Lock® Vault Enterprise website and press the “Disconnect” link at the top of the page.
Note that upon deleting or disconnecting any upgraded lock boxes, their ShowingTime integration will be revoked and you will need to repurchase a ShowingTime upgrade if you choose to reconnect in the future.
The most important feature in Master Lock® Vault Enterprise is the ability to unlock your authorized locks using only your phone. This interaction between your mobile app and your lock is vital for updating lock settings, recording its last known location, and downloading its access history.
Master Lock’s patented wireless communication technology provides enhanced security not only by eliminating the threats involved with physical keys, but by preventing the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.
Digital keys are unique encrypted files downloaded to your mobile app that are only good for unlocking a particular lock by a particular user during a limited predefined time. As long as your app remains connected to the Internet and you’re still authorized to access a lock, your app will automatically download a new key once the previous key expires.
To unlock a lock using your phone, you’ll need to have your app running and your phone’s Bluetooth and location services turned on (with your app authorized to access them).
A lock box shackle may only be removed via Bluetooth by an administrator.
If your lock doesn’t appear on your “Awake” list or you don’t see an unlock button in your app, check the following:
People using the Master Lock® Vault Enterprise mobile app or website need to have valid user sign-ins to access your organization. Adding, editing, and removing these users can only be done by an administrator using the Master Lock® Vault Enterprise website.
Any user authorized as an Admin may add, view, modify, and delete all locks and users, manage group membership, and unlock any lock within your organization. Normal users without administrator access may only view and unlock the locks they’ve been given access to.
Your organization’s primary administrator (the administrator defined when the organization was first registered) is considered “protected” and cannot be deleted, disabled, have their admin rights revoked, or given an end date. Any admin in your organization may change your primary administrator’s name, email address, and reset their password if you need to reassign their sign-in to a different individual.
Invite a new user to access your organization’s account by navigating to the “Users” tab on the Master Lock® Vault website. Press the “ Add a new User” button to the right of your list of current users to open the “Invite New User(s)” dialog.
Only an email address is required to send an invitation to a new user, but you may choose to edit any other user settings at the time of creation.
Press the blue button beneath the Email Address field to enter up to 50 users at the same time.
You may also copy-and-paste up to 50 users rather than typing them in one row at a time.
Pressing the “Send Invitation(s)” button will create a new user account for each Email, First Name, and Last Name row you enter (all using the same Enabled, Admin, End Date, and Group Access settings) and send an invitation to each email address.
Using the Master Lock® Vault Enterprise website, navigate to the “Users” tab and select a user from your user list to view its details. Press the “ Edit” button to the right of the screen to modify any of the following information:
Administrators may also use the website to edit user settings in bulk, changing the same setting across multiple users at once:
If a user forgets their password, or their temporary password has expired, an administrator may use the website to send them a new temporary password via email.
If a user experiences too many failed sign-in attempts in too short a time period their account will become locked. They may either wait long enough for the account to reset, or an administrator may unlock their account using the website:
If an administrator deletes a user or disables their sign-in, that user will immediately lose the ability to sign in to the Master Lock® Vault Enterprise website or mobile app. Note, however, that any manual access codes that user may have seen will remain viable until an administrator changes the codes and has someone perform a Bluetooth unlock to overwrite the old codes on the lock.
One of the most convenient features added to Master Lock® Vault Enterprise is the ability to combine users and locks into groups, so that all the users in that group automatically gain authorized access to all the locks in that group without any additional hassle.
Administrators may manage your organization's groups using the Master Lock® Vault Enterprise website and navigating to the “Groups” tab. Organization accounts begin with 3 groups. Select a group on your list to edit its name, or to manage the locks and users within that group.
When viewing a group, you may switch between the “Locks” tab and the “Users” tab to manage the locks or users belonging to that group.
You may also add or remove a lock or user from multiple groups when viewing its details.
Viewing a user's or lock’s “Access” tab using the Master Lock® Vault Enterprise website, administrators may see a detailed view of all the locks that user has access to, or all the users that have access to that lock. The individual lock access table will list every lock or user that has automatically inherited access due to being in the same group together, or due to the fact that administrators have access to all locks.
Administrators may explicitly add “Individual Access” for a single user to a single lock.
Please note, that removing one individual access does not guarantee that user can no longer access that lock. If they share a group, the user is an administrator, or another Individual Access has been defined for that lock and user, the user will continue to have access to that lock.
One of the most robust Enterprise features provided by Master Lock® Vault Enterprise is the ability to record a detailed audit trail of all the lock access and settings changed within your organization’s account.
Administrators navigating to the “History” tab in the Master Lock® Vault Enterprise website may view all access history events performed by any user, on any lock within that organization’s account. See what events occurred, when, to what locks, by what users.
History tables, like any other table within the Master Lock® Vault Enterprise website, may be sorted, filtered, and exported to a CSV file using the “Export” button on the bottom left of the screen.
Clicking on a lock’s name or user’s email address within the history table will navigate to that lock’s or user’s individual details page. When viewing an individual lock or user, select its “History” tab to view a history report for only that one lock or user.
Toggle between the “Access History” or “Changes” views to switch between the two different individual history reports:
Master Lock® Vault Enterprise records every time a lock is unlocked/locked, activated/deactivated, or its temporary code is viewed.
Some events, such as unlocking a lock using its manual entry code, will not list a corresponding user because the lock cannot discern which person is entering the code.
A lock’s or user’s changes will show all the modifications made by an administrator to that lock or user, showing what setting was changed, what it was changed from, what it was changed to, when it was changed, and who changed it. This view is helpful if trying to troubleshoot why a code or value is different than you expected, or to see who was responsible for adding that lock or user to your organization.
For additional Master Lock® Vault Enterprise help, view our Bluetooth® Padlock and Bluetooth® Lock Box product guides, or contact us.